https://support.netsville.com/api.php?action=feedcontributions&user=Danielle&feedformat=atomNetsville Support - User contributions [en]2024-03-28T09:36:13ZUser contributionsMediaWiki 1.34.1https://support.netsville.com/index.php?title=Webmail_Administration&diff=229Webmail Administration2012-03-06T22:08:00Z<p>Danielle: </p>
<hr />
<div>[[Category: Web Tools]]<br />
If Netsville hosts your email, you can change your password, set up a vacation (auto-reply) message, and set up mail forwarding.<br />
<br />
= Log In =<br />
To access your webmail administration area:<br />
<br />
# Go to http://securemail.netsville.com and choose the bottom graphic marked "Webmail Administration".<br />
# Enter your account name, domain name, and password<br />
#* e.g. if your email is jsmith@domain.com, the account name is <tt>jsmith</tt> and the domain is <tt>domain.com</tt><br />
# Click the "Login" button<br />
<br />
[[File:Qmail-login.jpg|border]]<br />
<br />
= Domain Managers =<br />
<br />
If you are the domain manager (or CEO, or otherwise in charge of email accounts), you can add/edit/change email addresses for your domain name.<br />
<br />
Log in ([[#Log_In |see above]]) with:<br />
* Username: "postmaster"<br />
* Domain: your domain<br />
* Password: the password for the postmaster account<br />
<br />
= Regular User =<br />
<br />
Everyone who has an email account on a domain can change many things about their account. For example, you can:<br />
<br />
* change your password<br />
* change the name that shows in the "Sender" field of emails<br />
* set up forwarding<br />
* set up auto-reply (vacation) messages<br />
<br />
[[File:Qmail-edit.jpg|border]]</div>Daniellehttps://support.netsville.com/index.php?title=Main_Page&diff=222Main Page2012-02-01T19:40:47Z<p>Danielle: </p>
<hr />
<div>= Netsville Support Wiki =<br />
<br />
; [[Email]] : Everything to do with e-mail, and instructions for setting up your email in several common email programs<br />
; [[Have Your Domain]] : How to navigate around and use Netsville's Have Your Domain domain manager<br />
; [[Zone Index]] : How to navigate around and use Netsville's zone index manager<br />
; [[Web Tools]] : A list of tools developed or assembled by Netsville which we make available to our customers<br />
; [[VPN]] : How to set up a remote connection to Netsville via VPN<br />
<br />
= General System Information =<br />
<br />
For quick reference on commonly used IPs and other authoriative nameservers, see [[General System Information]].</div>Daniellehttps://support.netsville.com/index.php?title=General_System_Information&diff=221General System Information2012-02-01T19:38:54Z<p>Danielle: Created page with "= Client Mail Server = {| class="wikitable" border="1" |securemail.netsville.com |} = Device Network Configuration Nameservers = At least two of: {| class="wikitable" border=..."</p>
<hr />
<div>= Client Mail Server =<br />
{| class="wikitable" border="1"<br />
|securemail.netsville.com<br />
|}<br />
<br />
= Device Network Configuration Nameservers =<br />
At least two of:<br />
{| class="wikitable" border="1"<br />
|69.55.64.18<br />
|-<br />
|69.55.64.231<br />
|-<br />
|69.55.77.11<br />
|}<br />
<br />
= Authoriative Nameservers =<br />
When you register a domain name, add these into the DNS records:<br />
{| class="wikitable" border="1"<br />
|NS1.NETSVILLE.COM<br />
|-<br />
|NS2.NETSVILLE.COM<br />
|}<br />
<br />
= Postini IP Ranges =<br />
<br />
This data for the range of Postini's server IPs is linked from [http://www.postini.com/webdocs/admin_ee_cu/wwhelp/wwhimpl/common/html/wwhelp.htm?context=EEHelp&file=secur_range.html Postini Webdocs on IP Range].<br />
<br />
The following are the IP ranges for the email protection service systems.<br />
<br />
'''Note:''' for system 20 customers, both sets of IP ranges are applicable. <br />
<br />
{| class="wikitable" border="1"<br />
!System||IP Range||CIDR Range||IP/Subnet Mask Pair<br />
|-<br />
|5, 6, 7, 8, 20||64.18.0.0 - 64.18.15.255||64.18.0.0/20||64.18.0.0 mask 255.255.240.0<br />
|-<br />
|20, 200, 201||207.126.144.0 - 207.126.159.255||207.126.144.0/20||207.126.144.0 mask 255.255.240.0<br />
|}</div>Daniellehttps://support.netsville.com/index.php?title=Main_Page&diff=173Main Page2011-12-01T23:17:58Z<p>Danielle: </p>
<hr />
<div>= Netsville Support Wiki =<br />
<br />
; [[Email]] : Everything to do with e-mail, and instructions for setting up your email in several common email programs<br />
; [[Have Your Domain]] : How to navigate around and use Netsville's Have Your Domain domain manager<br />
; [[Zone Index]] : How to navigate around and use Netsville's zone index manager<br />
; [[Web Tools]] : A list of tools developed or assembled by Netsville which we make available to our customers<br />
; [[VPN]] : How to set up a remote connection to Netsville via VPN</div>Daniellehttps://support.netsville.com/index.php?title=File:Vpn-options-ppp.jpg&diff=172File:Vpn-options-ppp.jpg2011-12-01T23:11:06Z<p>Danielle: </p>
<hr />
<div></div>Daniellehttps://support.netsville.com/index.php?title=File:Vpn-tcpip.jpg&diff=171File:Vpn-tcpip.jpg2011-12-01T23:10:42Z<p>Danielle: </p>
<hr />
<div></div>Daniellehttps://support.netsville.com/index.php?title=File:Vpn-sharing.jpg&diff=170File:Vpn-sharing.jpg2011-12-01T23:10:35Z<p>Danielle: </p>
<hr />
<div></div>Daniellehttps://support.netsville.com/index.php?title=File:Vpn-security.jpg&diff=169File:Vpn-security.jpg2011-12-01T23:10:27Z<p>Danielle: </p>
<hr />
<div></div>Daniellehttps://support.netsville.com/index.php?title=File:Vpn-options.jpg&diff=168File:Vpn-options.jpg2011-12-01T23:10:17Z<p>Danielle: </p>
<hr />
<div></div>Daniellehttps://support.netsville.com/index.php?title=File:Vpn-networking.jpg&diff=167File:Vpn-networking.jpg2011-12-01T23:10:09Z<p>Danielle: </p>
<hr />
<div></div>Daniellehttps://support.netsville.com/index.php?title=File:Vpn-general.jpg&diff=166File:Vpn-general.jpg2011-12-01T23:10:01Z<p>Danielle: </p>
<hr />
<div></div>Daniellehttps://support.netsville.com/index.php?title=VPN&diff=165VPN2011-12-01T23:03:19Z<p>Danielle: /* Windows XP */ making text match images</p>
<hr />
<div>= Windows XP =<br />
<br />
You are only allowed to hit Netsville IPs through the VPN.<br />
<br />
# Go to the Control Panel and open Networking<br />
#* Start > Settings > Control Panel > Networking<br />
#* or<br />
#* Start > Run > <tt>ncpa.cpl</tt><br />
# In the left sidebar under "Network Tasks" click "Create a new connection"<br />
#* [[File:Vpn_1.jpg]]<br />
# Click the "Next" button to begin the wizard<br />
# Choose "Connect to the network at my workplace" and click the "Next" button<br />
#* [[File:Vpn_2.jpg]]<br />
# Choose "Virtual Private Network connection" and click the "Next" button<br />
#* [[File:Vpn_3.jpg]]<br />
# Enter a name in the "Company Name" box<br />
#* Suggested: <tt>Netsville VPN</tt><br />
#* [[File:Vpn_4.jpg]]<br />
# Enter Netsville's VPN IP or hostname in the "Host name or IP address" box<br />
#* IP address: <tt>69.55.64.37</tt><br />
#* Host name: <tt>nvfirewall2.netsville.com</tt><br />
#* [[File:Vpn_5.jpg]]<br />
# Click the "Finish" button to create your new connection and close the wizard<br />
#* [[File:Vpn_6.jpg]]<br />
<br />
When you are finished creating the connection, Windows will automatically pop up the "Connect" dialogue box.<br />
<br />
# Click the "Properties" button<br />
#* [[File:Vpn_8.jpg]]<br />
# Click the "Security" tab<br />
## Choose "Require secured password" from the dropdown box<br />
## Check "Require data encryption"<br />
##* [[File:Vpn_9.jpg]]<br />
# Click the "Networking" tab<br />
# Click "Internet Protocol (TCP/IP)" to highlight it<br />
# Click the "Properties" button<br />
# Click the "Advanced" button<br />
#* [[File:Vpn_10.jpg]] [[File:Vpn_11.jpg]]<br />
# Uncheck "Use default gateway on remote network"<br />
#* Note: If you don't do this, it will appear that your regular Internet connection is down when you connect.<br />
#* [[File:Vpn_12.jpg]]<br />
<br />
= Vista and Windows 7 =<br />
<br />
== Setting up the Connection ==<br />
<br />
# Go to Start > Control Panel > Network and Sharing Center.<br />
# Select "Set up a new connection or network".<br />
# Select "Connect to a workplace".<br />
# Select "Use my internet connection (VPN)".<br />
# Enter the following:<br />
#: Internet address: <tt>nvfirewall2.netsville.com</tt><br />
#: Destination name: <tt>Netsville VPN</tt><br />
#:: Destination name is just to remind you what this VPN is for.<br />
#: The three boxes should be ''unchecked''.<br />
# Click "Next".<br />
# Enter your username and password.<br />
# Click "Connect".<br />
# Quickly click "Cancel" because you need to set up additional things.<br />
<br />
== Setting VPN Settings ==<br />
<br />
Go back to the Network and Sharing Center.<br />
<br />
# Select "Connect to a network".<br />
# The icon for Networking should pop up a selection screen; ''highlight'' your VPN connection, right-click, and select "Properties".<br />
<br />
We'll go tab-by-tab:<br />
<br />
=== General ===<br />
<br />
[[File: Vpn-general.jpg]]<br />
<br />
=== Options ===<br />
<br />
[[File: Vpn-options.jpg]]<br />
<br />
Click the "PPP Settings" button:<br />
<br />
[[File: Vpn-options-ppp.jpg]]<br />
<br />
=== Security ===<br />
<br />
[[File: Vpn-security.jpg]]<br />
<br />
=== Networking ===<br />
<br />
[[File: Vpn-networking.jpg]]<br />
<br />
Now you need to keep the VPN from disconnecting your local internet.<br />
<br />
# ''Highlight'' "Internet Protocol Verson 4 (TCP/IPv4)".<br />
# Click the "Properties" button.<br />
# Click the "Advanced" button.<br />
# Uncheck "Use default gateway on remote network" in the "IP Settings" tab.<br />
<br />
[[File: Vpn-tcpip.jpg]]<br />
<br />
=== Sharing ===<br />
<br />
[[File: Vpn-sharing.jpg]]<br />
<br />
== Note for Netgear Routers ==<br />
<br />
If your connection will not let you through and you have a Netgear router, you might also need to disable the SPI firewall.<br />
<br />
# Boot up your web browser and enter the IP for your router (probably 192.168.1.1).<br />
# Enter the admin user/pass for the router.<br />
# Under "Advanced", select "WAN Setup".<br />
# Uncheck "Disable SPI Firewall".<br />
# Click "Apply" and wait for the router to do its thing.<br />
<br />
== Connecting to the VPN ==<br />
<br />
Go back to the Network and Sharing Center.<br />
<br />
# Select "Connect to a network".<br />
# The icon for Networking should pop up a selection screen; select your VPN connection, then click the "Connect" button.<br />
<br />
= General Troubleshooting =<br />
<br />
== Some things to try==<br />
# Other gateway devices have this SPI Firewall (Stateful Packet Inspection), disable it under Advanced or Security settings.<br />
# Also under Security settings, you may have a setting for "PPTP pass-through", make sure this is enabled.<br />
# Upgrade your gateway (Linksys, Netgear) to the <b>latest firmware</b>.<br />
# Try from a DOS prompt: <code>TELNET nvfirewall2.netsville.com 1723</code>. If you get a new window to come up (black screen), that means the port is open (that's a good thing!). If not, and it just sits there with <b>Connecting to nvfirewall2.netsville.com...</b>, that means you are getting blocked by some kind of firewall and you need to fix that before trying anything else. One of our customers had this problem and solved it by upgrading the firmware of their Linksys WRT54G.<br />
<br />
= Resources =<br />
<br />
: http://social.technet.microsoft.com/Forums/en-US/w7itpronetworking/thread/32c5e5b5-b2a2-43d3-b702-9cd0c8ef2c67<br />
: http://superuser.com/questions/31027/windows-7-vpn-stops-web-browser<br />
: http://homecommunity.cisco.com/t5/Wireless-Routers/Can-t-VPN-through-WRT54G/m-p/216473?comm_cc=US&comm_lang=en#216467<br />
: http://compnetworking.about.com/od/vpn/ht/newvpnwindowsxp.htm</div>Daniellehttps://support.netsville.com/index.php?title=VPN&diff=164VPN2011-12-01T23:02:21Z<p>Danielle: </p>
<hr />
<div>= Windows XP =<br />
<br />
You are only allowed to hit Netsville IPs through the VPN.<br />
<br />
# Go to the Control Panel and open Networking<br />
#* Start > Settings > Control Panel > Networking<br />
#* or<br />
#* Start > Run > <tt>ncpa.cpl</tt><br />
# In the left sidebar under "Network Tasks" click "Create a new connection"<br />
#* [[File:Vpn_1.jpg]]<br />
# Click the "Next" button to begin the wizard<br />
# Choose "Connect to the network at my workplace" and click the "Next" button<br />
#* [[File:Vpn_2.jpg]]<br />
# Choose "Virtual Private Network connection" and click the "Next" button<br />
#* [[File:Vpn_3.jpg]]<br />
# Enter a name in the "Company Name" box<br />
#* Suggested: <tt>Netsville VPN</tt><br />
#* [[File:Vpn_4.jpg]]<br />
# Enter Netsville's VPN IP or hostname in the "Host name or IP address" box<br />
#* IP address: <tt>69.55.64.37</tt><br />
#* Host name: <tt>nvfirewall2.netsville.com</tt><br />
#* [[File:Vpn_5.jpg]]<br />
# Click the "Finish" button to create your new connection and close the wizard<br />
#* [[File:Vpn_6.jpg]]<br />
<br />
When you are finished creating the connection, Windows will automatically pop up the "Connect" dialogue box.<br />
<br />
[[File:Vpn_7.jpg]]<br />
<br />
# Click the "Properties" button<br />
#* [[File:Vpn_8.jpg]]<br />
# Click the "Security" tab<br />
## Choose "Require secured password" from the dropdown box<br />
## Check "Require data encryption"<br />
##* [[File:Vpn_9.jpg]]<br />
# Click the "Networking" tab<br />
# Click "TCP/IP" to highlight it<br />
# Click the "Properties" button<br />
# Click the "Advanced" button<br />
#* [[File:Vpn_10.jpg]] [[File:Vpn_11.jpg]]<br />
# Uncheck "Use default gateway on remote network"<br />
#* Note: If you don't do this, it will appear that your regular Internet connection is down when you connect.<br />
#* [[File:Vpn_12.jpg]]<br />
<br />
= Vista and Windows 7 =<br />
<br />
== Setting up the Connection ==<br />
<br />
# Go to Start > Control Panel > Network and Sharing Center.<br />
# Select "Set up a new connection or network".<br />
# Select "Connect to a workplace".<br />
# Select "Use my internet connection (VPN)".<br />
# Enter the following:<br />
#: Internet address: <tt>nvfirewall2.netsville.com</tt><br />
#: Destination name: <tt>Netsville VPN</tt><br />
#:: Destination name is just to remind you what this VPN is for.<br />
#: The three boxes should be ''unchecked''.<br />
# Click "Next".<br />
# Enter your username and password.<br />
# Click "Connect".<br />
# Quickly click "Cancel" because you need to set up additional things.<br />
<br />
== Setting VPN Settings ==<br />
<br />
Go back to the Network and Sharing Center.<br />
<br />
# Select "Connect to a network".<br />
# The icon for Networking should pop up a selection screen; ''highlight'' your VPN connection, right-click, and select "Properties".<br />
<br />
We'll go tab-by-tab:<br />
<br />
=== General ===<br />
<br />
[[File: Vpn-general.jpg]]<br />
<br />
=== Options ===<br />
<br />
[[File: Vpn-options.jpg]]<br />
<br />
Click the "PPP Settings" button:<br />
<br />
[[File: Vpn-options-ppp.jpg]]<br />
<br />
=== Security ===<br />
<br />
[[File: Vpn-security.jpg]]<br />
<br />
=== Networking ===<br />
<br />
[[File: Vpn-networking.jpg]]<br />
<br />
Now you need to keep the VPN from disconnecting your local internet.<br />
<br />
# ''Highlight'' "Internet Protocol Verson 4 (TCP/IPv4)".<br />
# Click the "Properties" button.<br />
# Click the "Advanced" button.<br />
# Uncheck "Use default gateway on remote network" in the "IP Settings" tab.<br />
<br />
[[File: Vpn-tcpip.jpg]]<br />
<br />
=== Sharing ===<br />
<br />
[[File: Vpn-sharing.jpg]]<br />
<br />
== Note for Netgear Routers ==<br />
<br />
If your connection will not let you through and you have a Netgear router, you might also need to disable the SPI firewall.<br />
<br />
# Boot up your web browser and enter the IP for your router (probably 192.168.1.1).<br />
# Enter the admin user/pass for the router.<br />
# Under "Advanced", select "WAN Setup".<br />
# Uncheck "Disable SPI Firewall".<br />
# Click "Apply" and wait for the router to do its thing.<br />
<br />
== Connecting to the VPN ==<br />
<br />
Go back to the Network and Sharing Center.<br />
<br />
# Select "Connect to a network".<br />
# The icon for Networking should pop up a selection screen; select your VPN connection, then click the "Connect" button.<br />
<br />
= General Troubleshooting =<br />
<br />
== Some things to try==<br />
# Other gateway devices have this SPI Firewall (Stateful Packet Inspection), disable it under Advanced or Security settings.<br />
# Also under Security settings, you may have a setting for "PPTP pass-through", make sure this is enabled.<br />
# Upgrade your gateway (Linksys, Netgear) to the <b>latest firmware</b>.<br />
# Try from a DOS prompt: <code>TELNET nvfirewall2.netsville.com 1723</code>. If you get a new window to come up (black screen), that means the port is open (that's a good thing!). If not, and it just sits there with <b>Connecting to nvfirewall2.netsville.com...</b>, that means you are getting blocked by some kind of firewall and you need to fix that before trying anything else. One of our customers had this problem and solved it by upgrading the firmware of their Linksys WRT54G.<br />
<br />
= Resources =<br />
<br />
: http://social.technet.microsoft.com/Forums/en-US/w7itpronetworking/thread/32c5e5b5-b2a2-43d3-b702-9cd0c8ef2c67<br />
: http://superuser.com/questions/31027/windows-7-vpn-stops-web-browser<br />
: http://homecommunity.cisco.com/t5/Wireless-Routers/Can-t-VPN-through-WRT54G/m-p/216473?comm_cc=US&comm_lang=en#216467<br />
: http://compnetworking.about.com/od/vpn/ht/newvpnwindowsxp.htm</div>Daniellehttps://support.netsville.com/index.php?title=VPN&diff=163VPN2011-12-01T23:01:41Z<p>Danielle: Created page with "= Windows XP = You are only allowed to hit Netsville IPs through the VPN. # Go to the Control Panel and open Networking #* Start > Settings > Control Panel > Networking #* or #..."</p>
<hr />
<div>= Windows XP =<br />
<br />
You are only allowed to hit Netsville IPs through the VPN.<br />
<br />
# Go to the Control Panel and open Networking<br />
#* Start > Settings > Control Panel > Networking<br />
#* or<br />
#* Start > Run > <tt>ncpa.cpl</tt><br />
# In the left sidebar under "Network Tasks" click "Create a new connection"<br />
#* [[File:Vpn_1.jpg]]<br />
# Click the "Next" button to begin the wizard<br />
# Choose "Connect to the network at my workplace" and click the "Next" button<br />
#* [[File:Vpn_2.jpg]]<br />
# Choose "Virtual Private Network connection" and click the "Next" button<br />
#* [[File:Vpn_3.jpg]]<br />
# Enter a name in the "Company Name" box<br />
#* Suggested: <tt>Netsville VPN</tt><br />
#* [[File:Vpn_4.jpg]]<br />
# Enter Netsville's VPN IP or hostname in the "Host name or IP address" box<br />
#* IP address: <tt>69.55.64.37</tt><br />
#* Host name: <tt>nvfirewall2.netsville.com</tt><br />
#* [[File:Vpn_5.jpg]]<br />
# Click the "Finish" button to create your new connection and close the wizard<br />
#* [[File:Vpn_6.jpg]]<br />
<br />
When you are finished creating the connection, Windows will automatically pop up the "Connect" dialogue box.<br />
[[File:Vpn_7.jpg]]<br />
<br />
# Click the "Properties" button<br />
#* [[File:Vpn_8.jpg]]<br />
# Click the "Security" tab<br />
## Choose "Require secured password" from the dropdown box<br />
## Check "Require data encryption"<br />
##* [[File:Vpn_9.jpg]]<br />
# Click the "Networking" tab<br />
# Click "TCP/IP" to highlight it<br />
# Click the "Properties" button<br />
# Click the "Advanced" button<br />
#* [[File:Vpn_10.jpg]] [[File:Vpn_11.jpg]]<br />
# Uncheck "Use default gateway on remote network"<br />
#* Note: If you don't do this, it will appear that your regular Internet connection is down when you connect.<br />
#* [[File:Vpn_12.jpg]]<br />
<br />
= Vista and Windows 7 =<br />
<br />
== Setting up the Connection ==<br />
<br />
# Go to Start > Control Panel > Network and Sharing Center.<br />
# Select "Set up a new connection or network".<br />
# Select "Connect to a workplace".<br />
# Select "Use my internet connection (VPN)".<br />
# Enter the following:<br />
#: Internet address: <tt>nvfirewall2.netsville.com</tt><br />
#: Destination name: <tt>Netsville VPN</tt><br />
#:: Destination name is just to remind you what this VPN is for.<br />
#: The three boxes should be ''unchecked''.<br />
# Click "Next".<br />
# Enter your username and password.<br />
# Click "Connect".<br />
# Quickly click "Cancel" because you need to set up additional things.<br />
<br />
== Setting VPN Settings ==<br />
<br />
Go back to the Network and Sharing Center.<br />
<br />
# Select "Connect to a network".<br />
# The icon for Networking should pop up a selection screen; ''highlight'' your VPN connection, right-click, and select "Properties".<br />
<br />
We'll go tab-by-tab:<br />
<br />
=== General ===<br />
<br />
[[File: Vpn-general.jpg]]<br />
<br />
=== Options ===<br />
<br />
[[File: Vpn-options.jpg]]<br />
<br />
Click the "PPP Settings" button:<br />
<br />
[[File: Vpn-options-ppp.jpg]]<br />
<br />
=== Security ===<br />
<br />
[[File: Vpn-security.jpg]]<br />
<br />
=== Networking ===<br />
<br />
[[File: Vpn-networking.jpg]]<br />
<br />
Now you need to keep the VPN from disconnecting your local internet.<br />
<br />
# ''Highlight'' "Internet Protocol Verson 4 (TCP/IPv4)".<br />
# Click the "Properties" button.<br />
# Click the "Advanced" button.<br />
# Uncheck "Use default gateway on remote network" in the "IP Settings" tab.<br />
<br />
[[File: Vpn-tcpip.jpg]]<br />
<br />
=== Sharing ===<br />
<br />
[[File: Vpn-sharing.jpg]]<br />
<br />
== Note for Netgear Routers ==<br />
<br />
If your connection will not let you through and you have a Netgear router, you might also need to disable the SPI firewall.<br />
<br />
# Boot up your web browser and enter the IP for your router (probably 192.168.1.1).<br />
# Enter the admin user/pass for the router.<br />
# Under "Advanced", select "WAN Setup".<br />
# Uncheck "Disable SPI Firewall".<br />
# Click "Apply" and wait for the router to do its thing.<br />
<br />
== Connecting to the VPN ==<br />
<br />
Go back to the Network and Sharing Center.<br />
<br />
# Select "Connect to a network".<br />
# The icon for Networking should pop up a selection screen; select your VPN connection, then click the "Connect" button.<br />
<br />
= General Troubleshooting =<br />
<br />
== Some things to try==<br />
# Other gateway devices have this SPI Firewall (Stateful Packet Inspection), disable it under Advanced or Security settings.<br />
# Also under Security settings, you may have a setting for "PPTP pass-through", make sure this is enabled.<br />
# Upgrade your gateway (Linksys, Netgear) to the <b>latest firmware</b>.<br />
# Try from a DOS prompt: <code>TELNET nvfirewall2.netsville.com 1723</code>. If you get a new window to come up (black screen), that means the port is open (that's a good thing!). If not, and it just sits there with <b>Connecting to nvfirewall2.netsville.com...</b>, that means you are getting blocked by some kind of firewall and you need to fix that before trying anything else. One of our customers had this problem and solved it by upgrading the firmware of their Linksys WRT54G.<br />
<br />
= Resources =<br />
<br />
: http://social.technet.microsoft.com/Forums/en-US/w7itpronetworking/thread/32c5e5b5-b2a2-43d3-b702-9cd0c8ef2c67<br />
: http://superuser.com/questions/31027/windows-7-vpn-stops-web-browser<br />
: http://homecommunity.cisco.com/t5/Wireless-Routers/Can-t-VPN-through-WRT54G/m-p/216473?comm_cc=US&comm_lang=en#216467<br />
: http://compnetworking.about.com/od/vpn/ht/newvpnwindowsxp.htm</div>Daniellehttps://support.netsville.com/index.php?title=File:Vpn_10.jpg&diff=162File:Vpn 10.jpg2011-12-01T22:59:51Z<p>Danielle: uploaded a new version of &quot;File:Vpn 10.jpg&quot;</p>
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<div></div>Daniellehttps://support.netsville.com/index.php?title=File:Vpn_10.jpg&diff=160File:Vpn 10.jpg2011-12-01T22:58:16Z<p>Danielle: uploaded a new version of &quot;File:Vpn 10.jpg&quot;</p>
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<div></div>Daniellehttps://support.netsville.com/index.php?title=File:Vpn_11.jpg&diff=159File:Vpn 11.jpg2011-12-01T22:55:46Z<p>Danielle: </p>
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<div></div>Daniellehttps://support.netsville.com/index.php?title=File:Vpn_10.jpg&diff=158File:Vpn 10.jpg2011-12-01T22:54:24Z<p>Danielle: </p>
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<div></div>Daniellehttps://support.netsville.com/index.php?title=File:Vpn_7.jpg&diff=155File:Vpn 7.jpg2011-12-01T22:47:56Z<p>Danielle: </p>
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<div></div>Daniellehttps://support.netsville.com/index.php?title=File:Vpn_6.jpg&diff=154File:Vpn 6.jpg2011-12-01T22:45:52Z<p>Danielle: </p>
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<div></div>Daniellehttps://support.netsville.com/index.php?title=File:Vpn_5.jpg&diff=153File:Vpn 5.jpg2011-12-01T22:42:44Z<p>Danielle: </p>
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<div></div>Daniellehttps://support.netsville.com/index.php?title=File:Vpn_4.jpg&diff=152File:Vpn 4.jpg2011-12-01T22:40:49Z<p>Danielle: </p>
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<div></div>Daniellehttps://support.netsville.com/index.php?title=File:Vpn_3.jpg&diff=151File:Vpn 3.jpg2011-12-01T22:39:51Z<p>Danielle: </p>
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<div></div>Daniellehttps://support.netsville.com/index.php?title=File:Vpn_2.jpg&diff=150File:Vpn 2.jpg2011-12-01T22:38:27Z<p>Danielle: </p>
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<div></div>Daniellehttps://support.netsville.com/index.php?title=File:Vpn_1.jpg&diff=149File:Vpn 1.jpg2011-12-01T22:36:00Z<p>Danielle: </p>
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<div></div>Daniellehttps://support.netsville.com/index.php?title=Thunderbird&diff=132Thunderbird2011-11-15T21:35:24Z<p>Danielle: </p>
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<div>[[Category: Email]]<br />
This page describes how to set up your Thunderbird to work with mail from Netsville's servers. Although the descriptions below are for the 7.0.1 version, they should work on older versions of Thunderbird as the interface has not changed too much.<br />
<br />
# Go to Tools > Account Settings<br />
# In the left pane, click the drop-down marked "Account Actions" and select "Add Mail Account"<br />
#*[[File:Tbird_addmail.jpg]]<br />
# In the next screen, enter your name, your '''full''' email address, and the password for the account<br />
#*[[File:Tb_mailsetup1.jpg]]<br />
# Click the "Continue" button<br />
# Ignore the lookup text and click the button marked "Manual config" on the left.<br />
#*[[File:Tb_mailsetup2.jpg]]<br />
#** The screen will change to the following:<br />
#***[[File:Tb_mailsetup3.jpg]]<br />
# Change the settings to match the graphic above.<br />
# Click the "Re-test" button<br />
<br />
If you successfully set up your account, the "Add Account" button will un-grey and allow you to click it.<br />
<br />
If you get a warning message:<br />
Thunderbird failed to find the settings for your email account<br />
Double-check that you have:<br />
# Entered your full email address as the "username" where requested<br />
# Entered your password correctly<br />
# The authentication is set to SSL/TLS<br />
<br />
= Outgoing Server =<br />
<br />
The first time you set up an account with Thunderbird, you will need to set up your outgoing server too.<br />
<br />
# Go to Tools > Account Settings<br />
# In the left pane, click to highlight the line marked <tt>Outgoing Server (SMTP)</tt><br />
#* [[File:Tbirdsmtpoutgoing.jpg]]<br />
# Click the "Add" button<br />
# Fill in the data below:<br />
#* [[File:Tbird_output_screen1.jpg]]<br />
#** Obviously, replace '''john.doe@domain.com''' with your '''complete''' email address<br />
# Click the "Ok" button.<br />
<br />
Send yourself a test email. If you receive the test email, you're good to go. If not, double-check that you have entered the SMTP server exactly as above, replacing '''john.doe@domain.com''' with your '''complete''' email address.</div>Daniellehttps://support.netsville.com/index.php?title=File:Tbird_output_screen1.jpg&diff=131File:Tbird output screen1.jpg2011-11-15T19:08:49Z<p>Danielle: uploaded a new version of &quot;File:Tbird output screen1.jpg&quot;</p>
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<div></div>Daniellehttps://support.netsville.com/index.php?title=File:Tbird_output_screen1.jpg&diff=130File:Tbird output screen1.jpg2011-11-15T19:05:29Z<p>Danielle: </p>
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<div></div>Daniellehttps://support.netsville.com/index.php?title=File:Tbirdsmtpoutgoing.jpg&diff=129File:Tbirdsmtpoutgoing.jpg2011-11-15T19:00:42Z<p>Danielle: </p>
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<div></div>Daniellehttps://support.netsville.com/index.php?title=PHPMySQL&diff=128PHPMySQL2011-10-31T18:30:56Z<p>Danielle: Created page with "Category: Web Tools If you need a database, Netsville will set one up for you. If you have shell access, you can interface with MySQL directly, but otherwise you should use ..."</p>
<hr />
<div>[[Category: Web Tools]]<br />
If you need a database, Netsville will set one up for you. If you have shell access, you can interface with MySQL directly, but otherwise you should use the web-based MySQL interface, called PHPMySQL.<br />
<br />
The URL to access PHPMyAdmin depends on which server you're hosted on. [[Contact Netsville | Contact support]] for the link for your unique situation.</div>Daniellehttps://support.netsville.com/index.php?title=Webmail_Administration&diff=127Webmail Administration2011-10-31T18:21:39Z<p>Danielle: /* Domain Managers */</p>
<hr />
<div>[[Category: Web Tools]]<br />
If Netsville hosts your email, you can change your password, set up a vacation (auto-reply) message, and set up mail forwarding.<br />
<br />
= Log In =<br />
To access your webmail administration area:<br />
<br />
# Go to http://securemail.netsville.com and choose the bottom graphic marked "Webmail Administration".<br />
# Enter your account name, domain name, and password<br />
#* e.g. if your email is jsmith@domain.com, the account name is <tt>jsmith</tt> and the domain is <tt>domain.com</tt><br />
# Click the "Login" button<br />
<br />
[[File:Qmail-login.jpg|border]]<br />
<br />
= Regular User =<br />
<br />
Everyone who has an email account on a domain can change many things about their account. For example, you can:<br />
<br />
* change your password<br />
* change the name that shows in the "Sender" field of emails<br />
* set up forwarding<br />
* set up auto-reply (vacation) messages<br />
<br />
[[File:Qmail-edit.jpg|border]]<br />
<br />
= Domain Managers =<br />
<br />
If you are the domain manager (or CEO, or otherwise in charge of email accounts), you can add/edit/change email addresses for your domain name.<br />
<br />
Log in ([[#Log_In |see above]]) with:<br />
* Username: "postmaster"<br />
* Domain: your domain<br />
* Password: the password for the postmaster account</div>Daniellehttps://support.netsville.com/index.php?title=Webmail_Administration&diff=126Webmail Administration2011-10-31T18:20:39Z<p>Danielle: </p>
<hr />
<div>[[Category: Web Tools]]<br />
If Netsville hosts your email, you can change your password, set up a vacation (auto-reply) message, and set up mail forwarding.<br />
<br />
= Log In =<br />
To access your webmail administration area:<br />
<br />
# Go to http://securemail.netsville.com and choose the bottom graphic marked "Webmail Administration".<br />
# Enter your account name, domain name, and password<br />
#* e.g. if your email is jsmith@domain.com, the account name is <tt>jsmith</tt> and the domain is <tt>domain.com</tt><br />
# Click the "Login" button<br />
<br />
[[File:Qmail-login.jpg|border]]<br />
<br />
= Regular User =<br />
<br />
Everyone who has an email account on a domain can change many things about their account. For example, you can:<br />
<br />
* change your password<br />
* change the name that shows in the "Sender" field of emails<br />
* set up forwarding<br />
* set up auto-reply (vacation) messages<br />
<br />
[[File:Qmail-edit.jpg|border]]<br />
<br />
= Domain Managers =<br />
<br />
If you are the domain manager (or CEO, or otherwise in charge of email accounts), you can add/edit/change email addresses for your domain name.<br />
<br />
# Log in ([[#Log_In |see above]]) with the username "postmaster", your domain, and the postmaster password</div>Daniellehttps://support.netsville.com/index.php?title=Email&diff=125Email2011-10-31T18:19:00Z<p>Danielle: /* Management */</p>
<hr />
<div>[[Category: Email]]<br />
<br />
= Set Up =<br />
<br />
In order to begin receiving and sending email through Netsville's servers, you need to set up your email program. Configuration steps will vary depending on the program you use. Netsville has provided setup steps for a list of common email programs.<br />
<br />
* [[IPhone | Apple iPhone / iPad]]<br />
* [[Mac Mail | Mac Mail for MacOS X]]<br />
* [[Outlook | Microsoft Outlook]]<br />
* [[Thunderbird | Mozilla Thunderbird]]<br />
<br />
= Management =<br />
<br />
* [[Webmail Administration | Change your password]]<br />
** If you forgot your password or need your password reset, [[Contact Netsville | contact us]] and we will take care of it for you.<br />
* [[Webmail Administration | Set up a vacation (auto-reply) message]]<br />
* [[Webmail | Access your email online from anywhere]]</div>Daniellehttps://support.netsville.com/index.php?title=Main_Page&diff=124Main Page2011-10-31T18:18:26Z<p>Danielle: /* Netsville Support Wiki */</p>
<hr />
<div>= Netsville Support Wiki =<br />
<br />
; [[Email]] : Everything to do with e-mail, and instructions for setting up your email in several common email programs<br />
; [[Have Your Domain]] : How to navigate around and use Netsville's Have Your Domain domain manager<br />
; [[Zone Index]] : How to navigate around and use Netsville's zone index manager<br />
; [[Web Tools]] : A list of tools developed or assembled by Netsville which we make available to our customers</div>Daniellehttps://support.netsville.com/index.php?title=Email&diff=123Email2011-10-31T18:17:32Z<p>Danielle: /* Management */</p>
<hr />
<div>[[Category: Email]]<br />
<br />
= Set Up =<br />
<br />
In order to begin receiving and sending email through Netsville's servers, you need to set up your email program. Configuration steps will vary depending on the program you use. Netsville has provided setup steps for a list of common email programs.<br />
<br />
* [[IPhone | Apple iPhone / iPad]]<br />
* [[Mac Mail | Mac Mail for MacOS X]]<br />
* [[Outlook | Microsoft Outlook]]<br />
* [[Thunderbird | Mozilla Thunderbird]]<br />
<br />
= Management =<br />
<br />
* [[Webmail Administration | Change your password]]<br />
** If you forgot your password or need your password reset, [[Contact Netsville | contact us]] and we will take care of it for you.<br />
* [[Webmail Administration | Set up a vacation (auto-reply) message]]</div>Daniellehttps://support.netsville.com/index.php?title=Email&diff=122Email2011-10-31T18:11:13Z<p>Danielle: </p>
<hr />
<div>[[Category: Email]]<br />
<br />
= Set Up =<br />
<br />
In order to begin receiving and sending email through Netsville's servers, you need to set up your email program. Configuration steps will vary depending on the program you use. Netsville has provided setup steps for a list of common email programs.<br />
<br />
* [[IPhone | Apple iPhone / iPad]]<br />
* [[Mac Mail | Mac Mail for MacOS X]]<br />
* [[Outlook | Microsoft Outlook]]<br />
* [[Thunderbird | Mozilla Thunderbird]]<br />
<br />
= Management =<br />
<br />
* [[Email_Management#Change_Your_Password | Change your password]]</div>Daniellehttps://support.netsville.com/index.php?title=Zone_Index&diff=121Zone Index2011-10-28T20:57:22Z<p>Danielle: </p>
<hr />
<div>[[Category: Zone Index]]<br />
The Zone Index allows low-level control over the [http://en.wikipedia.org/wiki/Zonefile zone file] that controls the domain itself. The Zone Index is only available for certain clients, as it is a powerful utility and can corrupt your zone file if improperly managed.<br />
<br />
If you are not eligible for access to Zone Index and you need a specific record changed, [[Contact Netsville |contact us]].<br />
<br />
'''Note: Although we make changes right away, it will take 24 to 48 hours for changes to take place globally.'''</div>Daniellehttps://support.netsville.com/index.php?title=Category:Zone_Index&diff=120Category:Zone Index2011-10-28T20:43:05Z<p>Danielle: Created page with "These pages are useful for navigating around the various features of Netsville's Zone Index zone file manager."</p>
<hr />
<div>These pages are useful for navigating around the various features of Netsville's [[Zone Index]] zone file manager.</div>Daniellehttps://support.netsville.com/index.php?title=Zone_Index&diff=119Zone Index2011-10-28T20:42:26Z<p>Danielle: Created page with "Category: Zone Index The Zone Index allows low-level control over the [http://en.wikipedia.org/wiki/Zonefile zone file] that controls the domain itself. The Zone Index is on..."</p>
<hr />
<div>[[Category: Zone Index]]<br />
The Zone Index allows low-level control over the [http://en.wikipedia.org/wiki/Zonefile zone file] that controls the domain itself. The Zone Index is only available for certain clients, as it is a powerful utility and can corrupt your zone file if improperly managed.</div>Daniellehttps://support.netsville.com/index.php?title=Main_Page&diff=118Main Page2011-10-28T20:41:45Z<p>Danielle: /* Netsville Support Wiki */ added Zone Index</p>
<hr />
<div>= Netsville Support Wiki =<br />
<br />
; [[Email]] : Instructions for setting up your email in several common email programs<br />
; [[Have Your Domain]] : How to navigate around and use Netsville's Have Your Domain domain manager<br />
; [[Zone Index]] : How to navigate around and use Netsville's zone index manager<br />
; [[Web Tools]] : A list of tools developed or assembled by Netsville which we make available to our customers</div>Daniellehttps://support.netsville.com/index.php?title=Have_Your_Domain&diff=117Have Your Domain2011-10-28T20:40:58Z<p>Danielle: /* Zone Index */ deleted section</p>
<hr />
<div>[[Category: Have Your Domain]]<br />
"Have Your Domain" is Netsville's portal for domain management. It is located at https://www.haveyourdomain.com<br />
<br />
; [[HYD Register a Domain Name | Register a Domain Name]] (or multiple domains) : How to acquire (register) a domain name<br />
; [[HYD Transfer a Domain Name | Transfer a Domain Name]] (or multiple domains) : How to transfer a domain name<br />
; [[HYD Renew a Domain Name | Renew a Domain Name]] : How to renew a domain name<br />
; [[HYD Manage a Domain Name | Manage a Domain Name]] : How to manage a domain name<br />
; [[HYD Lost Password | Retrieve Your Password]] : How to retrieve your password if you forgot or lost it</div>Daniellehttps://support.netsville.com/index.php?title=Squirrelmail&diff=116Squirrelmail2011-10-28T18:55:59Z<p>Danielle: Redirected page to Webmail</p>
<hr />
<div>#REDIRECT [[Webmail]]</div>Daniellehttps://support.netsville.com/index.php?title=Qmail&diff=115Qmail2011-10-28T18:55:15Z<p>Danielle: Redirected page to Webmail</p>
<hr />
<div>#REDIRECT [[Webmail]]</div>Daniellehttps://support.netsville.com/index.php?title=Web_Tools&diff=114Web Tools2011-10-28T18:53:52Z<p>Danielle: /* Email Tools */</p>
<hr />
<div>[[Category: Web Tools]]<br />
Netsville has developed or assembled a variety of tools to make managing your website and/or domain a lot easier.<br />
<br />
= Database Tools =<br />
; [[PHPMySQL]] : If you have databases for your site, you can manage them with this graphical interface.<br />
<br />
= Logging and Analysis Tools =<br />
; [[AWStats]] : Website logfile analyzer that provides website statistics.<br />
; [[Traffic Logs]] : Use this tool to track your bandwidth usage.<br />
<br />
= Email Tools =<br />
; [[Webmail]] : Access your email when you are away from your computer<br />
; [[Webmail Administration]] : Add and administer email accounts associated with your domain name.<br />
; [[Postini]] : Add and administer spam blocking for the email accounts associated with your domain name.</div>Daniellehttps://support.netsville.com/index.php?title=Webmail_Administration&diff=113Webmail Administration2011-10-28T18:45:13Z<p>Danielle: note to self: don't be ADHD... finish your sentences</p>
<hr />
<div>[[Category: Web Tools]]<br />
If Netsville hosts your email, you can make changes to <br />
<br />
= Log In =<br />
To access your webmail administration area:<br />
<br />
# Go to http://securemail.netsville.com and choose the bottom graphic marked "Webmail Administration".<br />
# Enter your account name, domain name, and password<br />
#* e.g. if your email is jsmith@domain.com, the account name is <tt>jsmith</tt> and the domain is <tt>domain.com</tt><br />
# Click the "Login" button<br />
<br />
[[File:Qmail-login.jpg|border]]<br />
<br />
= Regular User =<br />
<br />
Everyone who has an email account on a domain can change many things about their account. For example, you can:<br />
<br />
* change your password<br />
* change the name that shows in the "Sender" field of emails<br />
* set up forwarding<br />
* set up auto-reply (vacation) messages<br />
<br />
[[File:Qmail-edit.jpg|border]]<br />
<br />
= Domain Managers =<br />
<br />
If you are the domain manager (or CEO, or otherwise in charge of email accounts), you can add/edit/change email addresses for your domain name.<br />
<br />
# Log in ([[#Log_In |see above]]) with the username "postmaster", your domain, and the postmaster password</div>Daniellehttps://support.netsville.com/index.php?title=File:Qmail-edit.jpg&diff=112File:Qmail-edit.jpg2011-10-28T18:41:14Z<p>Danielle: </p>
<hr />
<div></div>Daniellehttps://support.netsville.com/index.php?title=Webmail_Administration&diff=111Webmail Administration2011-10-28T18:33:58Z<p>Danielle: Created page with "If Netsville hosts your email, To access your webmail administration area: # Go to http://securemail.netsville.com and choose the bottom graphic marked "Webmail Administration..."</p>
<hr />
<div>If Netsville hosts your email, <br />
<br />
To access your webmail administration area:<br />
<br />
# Go to http://securemail.netsville.com and choose the bottom graphic marked "Webmail Administration".<br />
# Enter your account name, domain name, and password<br />
#* e.g. if your email is jsmith@domain.com, the account name is <tt>jsmith</tt> and the domain is <tt>domain.com</tt><br />
# Click the "Login" button<br />
<br />
[[File:Qmail-login.jpg|border]]</div>Danielle