Mindware Troubleshooting - Revision history

Netsville Support at 19:12, 13 June 2017

2017-06-13T19:12:24Z

Netsville Support at 19:09, 13 June 2017

2017-06-13T19:09:21Z

Netsville Support: /* PING the server */

2017-06-13T19:05:14Z

PING the server

Netsville Support at 18:59, 13 June 2017

2017-06-13T18:59:59Z

Netsville Support: Created page with "= Overview = Some tips on network troubleshooting the Mindware server hosted at Netsville In general, what will be described below is how we can: * '''ping''' the server * ''..."

2017-06-13T18:59:03Z

Created page with "= Overview = Some tips on network troubleshooting the Mindware server hosted at Netsville In general, what will be described below is how we can: * '''ping''' the server * ''..."

New page

= Overview =
Some tips on network troubleshooting the Mindware server hosted at Netsville

In general, what will be described below is how we can:
* '''ping''' the server
* '''traceroute''' to the server
* Test the WebDAV share with a regular browser

These tests should be performed from the client desktop machine having difficulty.

= PING the server =

* Right-click the Windows icon -> Choose '''Run'''.

[[File:windows_run.png]]

* Type the word <code>cmd</code> into the Run Window and hit OK

[[File:windows_cmd.png]]

* Type in the command: <code>ping -n 10 mindware.netsville.com</code>
*: The <code>-n 10</code> will tell the command to '''ping''' the server 10 times.

[[File:windows_ping.png]]

What you want to focus on is the round-trip time in milliseconds. It should be consistent. If there is a large difference between the minimum and maximum times (ms), this could indicate a problem.

You also want to note if there is any packet loss. You want it to say <code>Lost = 0 (0% loss)</code> under Ping statistics.

= TRACEROUTE to the server =

* Use the directions above under '''PING the server''' to bring up a Run Window or use the same one from the previous test.
*: Type this command: <code>tracert mindware.netsville.com</code>

[[File:windows_tracert.png]]

The results here will vary. Typically, you want to see a numbered list of servers and hosts between you and the Mindware server.

If after a minute, you see nothing but "stars" (asterisks) and don't see <code>Trace complete</code>, stop the output by hitting <code>CNTL-C</code>. That is, hold down the CNTL button while typing 'C'.

Again, we're concerned with the millisecond times. This is the time it takes to reach a "hop" (or host) and return back to the client machine.

In the screenshot example, the millisecond times are very small because this was done close to the network the server is on. Your results will vary.

= Testing WebDAV =

Open up Internet Explorer or another browser. There are many ways to do this. There may already be a browser icon pinned to the task bar. If not:

* Left-click the Windows icon
* Choose the Internet Explorer icon
*: This may be on a menu or a tile depending on the version of Windows (the screenshot shows a tile icon)

[[File:windows_ie_icon.png]]

* Type in this URL in the Location bar at the top: <code>http://mindware.netsville.com/profiles</code>
* You will be prompted for a username and password.
* Type in the proper credentials (not provided in this document)

[[File:windows_profile_login.png]]

* You should be presented with a plain listing of directories with '''Index of /profiles''' at the top. If you see this, then the WebDAV share is working properly.

[[File:windows_index_profiles.png]]

@@ Line 13: / Line 13: @@
 * Right-click the Windows icon -> Choose '''Run'''.
-[[File:Windows_run.png]]
+[[File:Windows_run.png|800px|border]]
 * Type the word <code>cmd</code> into the Run Window and hit OK
-[[File:Windows_cmd.png]]
+[[File:Windows_cmd.png|800px|border]]
 * Type in the command: <code>ping -n 10 mindware.netsville.com</code>
 *: The <code>-n 10</code> will tell the command to '''ping''' the server 10 times.
-[[File:Windows_ping.png]]
+[[File:Windows_ping.png|800px|border]]
 What you want to focus on is the round-trip time in milliseconds.  It should be consistent.  If there is a large difference between the minimum and maximum times (ms), this could indicate a problem.
@@ Line 33: / Line 33: @@
 *: Type this command: <code>tracert mindware.netsville.com</code>
-[[File:Windows_tracert.png]]
+[[File:Windows_tracert.png|800px|border]]
 The results here will vary.  Typically, you want to see a numbered list of servers and hosts between you and the Mindware server.
@@ Line 51: / Line 51: @@
 *: This may be on a menu or a tile depending on the version of Windows (the screenshot shows a tile icon)
-[[File:Windows_ie_icon.png]]
+[[File:Windows_ie_icon.png|800px|border]]
 * Type in this URL in the Location bar at the top: <code>http://mindware.netsville.com/profiles</code>
@@ Line 57: / Line 57: @@
 * Type in the proper credentials (not provided in this document)
-[[File:Windows_profile_login.png]]
+[[File:Windows_profile_login.png|800px|border]]
 * You should be presented with a plain listing of directories with '''Index of /profiles''' at the top.  If you see this, then the WebDAV share is working properly.
-[[File:Windows_index_profiles.png]]
+[[File:Windows_index_profiles.png|800px|border]]

@@ Line 26: / Line 26: @@
 What you want to focus on is the round-trip time in milliseconds.  It should be consistent.  If there is a large difference between the minimum and maximum times (ms), this could indicate a problem.
-You also want to note if there is any packet loss.  You want it to say <code>Lost = 0 (0% loss)</code> under Ping statistics.
+You also want to note if there is any packet loss.  You want it see <code>Lost = 0 (0% loss)</code> under Ping statistics.
 = TRACEROUTE to the server =