Difference between revisions of "SpamExperts Spam Panel"
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| − | |[[File:spam_quarantine_icon.png]]||Click this icon to view email message in your spam quarantine area. | + | |[[File:spam_quarantine_icon.png]]||Click this icon to view email message in your spam quarantine area.||||[[File:log_search_icon.png]]||Click this icon if you want to view a log of all your incoming messages. This includes spam and non-spam. Helpful for troubleshooting where mail has gone / if you've received it. |
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| − | |[[File: | + | |[[File:report_spam_icon.png]]||Click here to report a message that should have been marked as spam. SpamExperts will use what you upload to help catch similar messages.||||[[File:report_not_spam_icon.png]]||If a message was marked as spam, you can use this to help whitelist similar messages. |
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| − | + | |[[File:delivery_queue_icon.png]]||The Delivery Queue really shouldn't be used during regular interactions with the spam filter. If you see a message listed here and have a question about it, contact Netsville.|| | |
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| − | |||
| − | |||
| − | |[[File:delivery_queue_icon.png]]||The Delivery Queue really shouldn't be used during regular interactions with the spam filter. If you see a message listed here and have a question about it, contact Netsville. | ||
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Revision as of 14:49, 16 July 2014
Contents
Using the SpamExperts Spam Panel
These instructions are based on our own observations and the Spam Panel Email Level Guide. What we describe below are key features our customers will need to get work done. To dig into more esoteric features, you can hit the guide or contact Netsville directly.
Login
The URL for the Spam Panel is https://login.antispamcloud.com
Use your full email address as the Username and your email password. Then hit SUBMIT.
If Login Doesn't Work
- Hit the Retrieve log-in link button.
- Your browser should show https://login.antispamcloud.com/lostpassword.php at the top.
- Type in your email address.
- Hit SUBMIT and you should be greeted with an email has been sent message.
You should soon receive an email message with a temporary link inside. This will give you direct access to your quarantine account where you can reset the password.
Main Dashboard
Once you login, you'll be greeted with this main dashboard page.
We only focus on select actions inside the Incoming group of icons and the My account section.
Incoming tab
 |
Click this icon to view email message in your spam quarantine area. |  |
Click this icon if you want to view a log of all your incoming messages. This includes spam and non-spam. Helpful for troubleshooting where mail has gone / if you've received it. | |
 |
Click here to report a message that should have been marked as spam. SpamExperts will use what you upload to help catch similar messages. |  |
If a message was marked as spam, you can use this to help whitelist similar messages. | |
 |
The Delivery Queue really shouldn't be used during regular interactions with the spam filter. If you see a message listed here and have a question about it, contact Netsville. |
My account tab
 |
This page is for changing your password. You are also brought directly to this page if you click the temporary link sent to you via the Retrieve login-in link process at login. |
Spam Quarantine
Here is where you'll spend most of your time. Below is a screenshot of the actual quarantine area with messages.
Message Detail
To view an actual message, click the SUBJECT which should be in blue.
- From here you can view the raw headers (by clicking the RAW tab). You can also safely view this message as raw text or HTML without worrying about getting infected by the contents.
- Up top is where you can take some action on the message such as DELETE, RELEASE, RELEASE AND TRAIN, or DOWNLOAD AS .EML
Message Detail Actions
These should be self-explanatory. However, there are two that we should highlight here.
- RELEASE AND TRAIN
- While releasing sends the quarantined message to your inbox, this action will take the additional step of telling SpamExperts about it. The message will be used train the system to consider similar messages as non-spam.
- DOWNLOAD AS .EML
- Use this action to save a copy of the quarantined message to your local machine. Later, you can upload this message to Report As Non-Spam.
