SpamPortalHelp

Welcome to Spam Quarantine 5.6 Help

OBSOLETE: PLEASE SEE THIS PAGE INSTEAD: SpamExperts Spam Panel

Spam Quarantine allows you to contain and process email messages suspected of being spam, as well as automatically process emails from Safe and Block Senders. To do this, you maintain lists of senders that are either "Safe" or "Blocked". In both cases emails from these senders will no longer appear in quarantine. Messages from safe senders will be directed to your target account and messages from blocked senders will be deleted by the system.

General Info about these notes

• I stole these notes from https://spamportal.hostedemail.com/spamreader/static/help/deg/en/help-1594610195.html (the HELP button in the spam portal) so if they become outdated, we know where to go for a refresh. (-- Micah)

Logging in

Access the spam portal at this URL: https://spamportal.hostedemail.com

Manage quarantined mail

Quarantined mail is either spam or it is not spam. In either case, the mail message can be dealt with in a few easy steps. Here's the main screen.

Search for Spam

You can use the Search text box to search for specific messages in your Spam folder.

1. In the Search text box, type the text for which you want to search. You can enter whole words or a string of characters.
2. Select the type of search from the drop-down list.
   
   • Senders — Search the From line of the message.
   • Subject — Search the Subject line of the message.
   • Headers — Search the From, Subject, To, and Cc lines of the message.
   • Message — Search the Sender, Subject, and Headers plus the body of the message.
3. Click Search.

Get Rid of Spam

Quarantined messages that are spam can be selected and deleted. A message deleted from Spam Quarantine is irretrievable.

To delete spam messages

1. Click the checkbox of the messages that you want to delete.

   Tip: Click the checkbox in the header row to select ALL the messages on the current page.

2. Click Delete Forever.

To permanently block senders

1. Click the checkbox next to each of the messages whose senders you want to block.
2. From the More Options drop-down list, click Block Senders and then click Go.
   A dialog box appears that asks you to confirm that you want to add these senders to your Block list.
3. Click Add Domain to add the senders' domains to the block list or click Add Senders to add the senders to the block list.

Release Mail from Quarantine (dealing with "Not Spam" Messages)

Occasionally, a legitimate email will be tagged as spam. There are myriad reasons for this including, but not limited to, content and message routing.

Marking a message as "Not Spam" immediately releases the message to the mail system for delivery. It also sends message related data to the filtering engine so that the engine can fine-tune its rules and improve performance.

To mark a message as Not Spam

1. Click the checkbox beside the messages that you want to select.

   Tip: Click the checkbox in the header row to select ALL the messages on the current page.

2. Click the Not Spam button.
   The selected messages will be released into the normal mail queues for delivery.

To permanently approve senders

1. Click the checkbox next to each of the messages whose senders you want to permanently approve.
2. From the More Options drop-down list, click Safe Sender(s) and then click Go.
   A dialog box appears that asks you to confirm that you want to add these senders to your Safe list.
3. Click Add Domain to add the senders' domains to the safe list or click Add Senders to add the senders to the safe list. If you choose Add Domain, messages originating from that domain will always be delivered to the account's Inbox.

How do I access my settings?

To access the Settings component, click the Settings tab. The current settings are displayed in the work area. The settings page looks like this.

How do I set a Safe Senders List or a Block Senders List?

The Block Sender List allows you to stipulate the email addresses (e.g., john@example.com) and domains (e.g., *@example.com) from which you do not want to receive email. Any email address or domain added to this list will ensure that messages from the sender are not delivered to quarantine but deleted by the system.

Note: Domain names must be preceded by *@ (e.g., *@domain_name.com)otherwise they will not work.

The Safe Sender List allows you to stipulate the email addresses (e.g., mom@family.com) and domains (e.g., *@family.com) from which you want to receive email. By adding an email address or domain to this list you ensure that the emails from these senders will never be marked quarantined but instead be passed directly to your target account.

To add an email address or domain to a Sender List:

1. In the Settings window, click Mail.
2. Type the email address (i.e., username@domain.ext) or domain (i.e., *@domain.ext) In the Block Sender List or Safe Sender List text field.
3. Click the Add button beside the text field.
   The email addresses or domains are added to the list.
4. Optionally, repeat steps 2 and 3 to add additional addresses or domains.

To remove an email address or domain from a Sender List:

1. In the Settings window, click Mail.
2. Locate the email address or domain you want to remove in the relevant list.
3. Click on it to select it. Your selection is highlighted.
4. Click Remove.
   A dialog box appears that asks you to confirm that you want to remove the email address or domain from the list.
5. Click OK
   The email address or domain is removed from the list.

How do I change my password?

To change a password

1. In the <a href="#q35">Settings</a> window, click General, and then click the Password tab.
2. Type your current password in the Current Password field.
3. Type your new password in the New Password field.
4. Re-type your new password in the Confirm Password field.
5. Click Save.

How do I set my display preferences?

To set display preferences:

1. In the <a href="#q35">Settings</a> window, click General, and then click the Display Preferences tab.
2. From the Items Per Page drop-down menu, choose the number of messages per page that you want to display.
3. From the Order Items drop-down list, choose whether you want to view items in Ascending or Descending order.
4. From the Your Time Zone drop-down menu, choose your time zone.
5. From the Desired Time Format drop-down list, choose whether you want time to be displayed in 12-hour (for example 2:00 pm) or 24-hour format (for example 14:00).
6. Using the Desired Language drop-down menu, choose the the language for the application.
7. Click Save.

Spam settings

1. In the <a href="#q35">Settings</a> window, click Spam.
2. From the Choose Spam Block Level drop-down list, choose the level of spam blocking that you want.
   • If you choose a level other than Normal, the spam filter will be more aggressive in classifying messages as spam.
   • If you choose Use Default, your mail will be filtered for spam using the level that is set for your domain.
   • If you choose High or Very High, more messages will be classified as spam; however, you may also find that a lot of innocent messages are also classified as spam. These messages are referred to as False Positives.

False positives

False positives are legitimate emails (emails you want to receive) that are erroneously marked as spam. Webmail has a Not Spam button which should be used to report a mistake by simply selecting the message in the Spam folder and clicking the button. The mail server then updates its filters and learns from the mistake. This is why using the actual Spam folder is the preferred spam handling method.

Note: If you set your spam block level to something other than Normal, clicking the Not Spam button will not prevent the spam filter from classifying similar message as spam in the future.

How do I create a new mailbox?

Note: The tasks in this section are only available to domain administrators.

To create a new mailbox

1. Click the Admin tab.
2. Click Add New Mailbox.
3. From the Mailbox Type drop-down list, choose the type of account: Regular, Filter-Only, Alias, or Forward-Only.

4. Complete the fields as outlined in the table below.
   Note: The fields that you see depends on the account type that you choose.

   <thead> </thead> <tbody> </tbody>

   Field	Description	Obligation
   Username	Enter a name for the new mailbox account.	Required
   Target Username	Enter the alias for the mailbox account.	Required for Alias accounts.
   New Password	Enter an initial password for the mailbox.	Required
   Confirm Password	Enter the password again.	Required
   First Name	Enter the given name of the maibox owner.	Required
   Last Name	Enter the surname of the maibox owner.	Required
   Title	Enter a title for the mailbox owner, if applicable.	Optional
   Telephone Number	Enter the phone number for the mailbox owner.	Optional
   Fax Number	Enter the fax number for the mailbox owner.	Optional
   Language	From the drop-down list, choose the language for the Webmail interface. If you choose Use Default, the language that is used is the one that was specified for the domain.	Optional
   Timezone	From the drop-down list, choose the timezone that will be used in Webmail. If you choose Use Default, the time zone that is used is the one that was specified for the domain.	Optional
   Workgroup	From the drop-down list, choose the workgroup to which the new mailbox account will belong.	Optional
   Enable Forwarding	When checked, messages that are sent to this mailbox are automatically forwarded to the specified email address.	Optional
   Forwarding to	When you enter another email address in this field and select Forwarding Enabled, messages that are sent to this mailbox are automatically forwarded to the specified email address.	Required if Forward Enabled is checked.
   Forward and keep a copy	When checked, all incoming messages are delivered to both this mailbox and to the address specified in the Forwarding Email Address List field.	Optional
   Enable vacation message	When checked, a message is automatically sent in reply to all incoming email messages for this mailbox.	Optional
   Vacation Message	Type the body of the message that you would like to be sent in reply to all incoming email messages for this mailbox.	Optional
   Vacation message Frequency	Specify (in number of days) how often you want the vacation message to be sent to each sender address. For example, if you specify 1, the vacation message is sent to each address only once per day, regardless of how many messages they send.	Optional
   Vacation message end date	Specify the date when you want to stop sending vacation messages. Enter the date in the format YYYY-MM-DD hh:mm:ss.	Optional
   Add a Custom Spam Tag	Specify the tag that is appended to the subject of all spam messages. If Use Default is checked, the tag that is used is the one that was specified for the domain. To enter a custom tag, ensure that Use Default is not checked, and enter the tag that you want to use.	Optional
   Choose a Spam Folder	From the drop-down list, choose the folder where you want spam delivered. The default is the Spam folder.	Optional
   Choose Spam Block Level	From the drop-down list, choose the level of aggressiveness for spam filtering. Choosing a level other than Normal causes the filtering engine to be more aggressive in labelling mail as spam. Use Default uses the Domain, Company, or global defaults.	Optional

5. Click Create.

How do I edit a mailbox?

To edit a mailbox

1. Click the Admin tab.
2. To narrow your search, in the Search text field, enter all or part of the username whose mailbox you want to edit. From the drop-down list, choose Begins with or Contains, and then click Search. All of the mailboxes that meet your criteria are displayed.
3. Click the mailbox that you want to edit.
4. Make the required changes to the editable fields. For an explanation of each of the fields, see <a href="#q50">"How do I create a new mailbox?"</a>.
5. Click Save.

How do I delete a mailbox?

To delete a mailbox

1. Click the Admin tab.
2. To narrow your search, in the Search text field, enter all or part of the username whose mailbox you want to delete. From the drop-down list, choose Begins with or Contains, and then click Search. All of the mailboxes that meet your criteria are displayed.
3. Click the checkbox beside the mailbox that you want to delete, and then click Delete.
   A confirmation message asks you to confirm that you want to delete the mailbox.
4. Click OK to confirm the deletion.