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Windows XP

You are only allowed to hit Netsville IPs through the VPN.

  1. Go to the Control Panel and open Networking
    • Start > Settings > Control Panel > Networking
    • or
    • Start > Run > ncpa.cpl
  2. In the left sidebar under "Network Tasks" click "Create a new connection"
    • Vpn 1.jpg
  3. Click the "Next" button to begin the wizard
  4. Choose "Connect to the network at my workplace" and click the "Next" button
    • Vpn 2.jpg
  5. Choose "Virtual Private Network connection" and click the "Next" button
    • Vpn 3.jpg
  6. Enter a name in the "Company Name" box
    • Suggested: Netsville VPN
    • Vpn 4.jpg
  7. Enter Netsville's VPN IP or hostname in the "Host name or IP address" box
    • IP address:
    • Host name: nvfirewall2.netsville.com
    • Vpn 5.jpg
  8. Click the "Finish" button to create your new connection and close the wizard
    • Vpn 6.jpg

When you are finished creating the connection, Windows will automatically pop up the "Connect" dialogue box.

  1. Click the "Properties" button
    • Vpn 8.jpg
  2. Click the "Security" tab
    1. Choose "Require secured password" from the dropdown box
    2. Check "Require data encryption"
      • Vpn 9.jpg
  3. Click the "Networking" tab
  4. Click "Internet Protocol (TCP/IP)" to highlight it
  5. Click the "Properties" button
  6. Click the "Advanced" button
    • Vpn 10.jpg Vpn 11.jpg
  7. Uncheck "Use default gateway on remote network"
    • Note: If you don't do this, it will appear that your regular Internet connection is down when you connect.
    • Vpn 12.jpg

Vista and Windows 7

Setting up the Connection

  1. Go to Start > Control Panel > Network and Sharing Center.
  2. Select "Set up a new connection or network".
  3. Select "Connect to a workplace".
  4. Select "Use my internet connection (VPN)".
  5. Enter the following:
    Internet address: nvfirewall2.netsville.com
    Destination name: Netsville VPN
    Destination name is just to remind you what this VPN is for.
    The three boxes should be unchecked.
  6. Click "Next".
  7. Enter your username and password.
  8. Click "Connect".
  9. Quickly click "Cancel" because you need to set up additional things.

Setting VPN Settings

Go back to the Network and Sharing Center.

  1. Select "Connect to a network".
  2. The icon for Networking should pop up a selection screen; highlight your VPN connection, right-click, and select "Properties".

We'll go tab-by-tab:





Click the "PPP Settings" button:






Now you need to keep the VPN from disconnecting your local internet.

  1. Highlight "Internet Protocol Verson 4 (TCP/IPv4)".
  2. Click the "Properties" button.
  3. Click the "Advanced" button.
  4. Uncheck "Use default gateway on remote network" in the "IP Settings" tab.




Note for Netgear Routers

If your connection will not let you through and you have a Netgear router, you might also need to disable the SPI firewall.

  1. Boot up your web browser and enter the IP for your router (probably
  2. Enter the admin user/pass for the router.
  3. Under "Advanced", select "WAN Setup".
  4. Uncheck "Disable SPI Firewall".
  5. Click "Apply" and wait for the router to do its thing.

Connecting to the VPN

Go back to the Network and Sharing Center.

  1. Select "Connect to a network".
  2. The icon for Networking should pop up a selection screen; select your VPN connection, then click the "Connect" button.

General Troubleshooting

Some things to try

  1. Other gateway devices have this SPI Firewall (Stateful Packet Inspection), disable it under Advanced or Security settings.
  2. Also under Security settings, you may have a setting for "PPTP pass-through", make sure this is enabled.
  3. Upgrade your gateway (Linksys, Netgear) to the latest firmware.
  4. Try from a DOS prompt: TELNET nvfirewall2.netsville.com 1723. If you get a new window to come up (black screen), that means the port is open (that's a good thing!). If not, and it just sits there with Connecting to nvfirewall2.netsville.com..., that means you are getting blocked by some kind of firewall and you need to fix that before trying anything else. One of our customers had this problem and solved it by upgrading the firmware of their Linksys WRT54G.